I am having an argument with a colleague at present. He says:
"No offence meant to anyone, but as a software engineer I do not agree with
adoption of any home-grown solutions, which is not subject to robust testing,
when there is packaged one available (where we reasonably expect there to have
been robust testing). "
We are in the process of trying to find a good way to manage student relationships - basically we need CRM. I have to look around and check out some Open Source CRM packages to see if there is anything suitable. We have a homebrew system which either needs expanding (functionality-wise) or replacing. As you can see, he is not in favour of doing it ourselves.
After the very public software problems the university has had, I would never assume that packaged solutions are better than homebrew.
If you know of any good student oriented CRM tools, drop me an email or comment. We are also talking about an internal wiki which might be sufficient (and is definitely easy).