insourcing

So we (well, some Australian companies) outsource all our IT to India, and then they start hiring foreigners to come and work in India (in their old jobs, I wonder?).  Now that is irony.

I feel for some of the Indian IT employees though:  I read this week that outsourced helpdesks have a staff turnover of 60-70% due to racial abuse from customers.  Help desk is a hard job in any country.

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